Effective Date: 2/18/2026
At Aqua Engineering, we strive to provide our customers with high-quality products and services. We understand that there may be occasions when you need to return a product, and we are committed to making the return process as clear and straightforward as possible. Please review our return policy below.
1. Eligibility and Timeframe
1.1 Products purchased from Aqua Engineering are eligible for return within 14 days from the date of delivery.
1.2 To be eligible for a return, the product must be unused, undamaged, and in the same condition as when it was received, with all original packaging and components intact.
1.3 Products that have been opened, assembled, installed, modified, or used are not eligible for return unless they are defective or damaged upon arrival.
2. Return Process
2.1 To initiate a return, please contact us by emailing info@aquaco2.com
2.2 Please include the following information in your return request:
2.3 Once we receive your return request, our team will review it and provide further instructions.
2.4 Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2.5 Returned items must be securely packaged to prevent damage during transit.
3. Refund or Exchange
3.1 Upon receiving and inspecting the returned product, we will verify that it meets our return eligibility requirements.
3.2 If the return is approved, refunds will be processed within 5–10 business days.
3.3 Refunds will be issued in the original form of payment used for the purchase.
3.4 If you prefer an exchange, please indicate your requested replacement item in your return request. Exchanges are subject to availability.
4. Non-Refundable Items
4.1 The following items are not eligible for return or refund unless they arrive damaged or defective:
5. Damaged or Defective Products
5.1 If you receive a damaged or defective product, please contact us within 7 days of delivery.
5.2 We may request additional information or documentation, such as photographs, to assess the issue.
5.3 Depending on the circumstances, we will provide a replacement, repair, or refund.
6. Product Support
6.1 If you experience issues with your product, we encourage you to contact us before initiating a return. In many cases, questions or performance concerns can be resolved quickly through troubleshooting guidance.
6.2 Our team is committed to ensuring you have a positive experience with your purchase.
7. Customer Service
7.1 If you have any questions or need assistance with your return, please contact:
Aqua Engineering, LLC
Email: info@aquaco2.com
7.2 Our team will be happy to guide you through the return process and address any concerns.
Note: This return policy is subject to change without prior notice. Please refer to the return policy on our website for the most up-to-date information.
Thank you for choosing Aqua Engineering. We appreciate your business and are committed to delivering high-quality products and support.