Effective Date: 2/18/2026
At Aqua Engineering, we are committed to providing reliable shipping and delivery for all customer orders. Please review our shipping policy below for details on processing, delivery timelines, and shipment responsibilities.
1. Order Processing
1.1 Orders are typically processed within 2–4 business days, excluding weekends and holidays.
1.2 Processing times may vary depending on product availability, order volume, or special circumstances.
1.3 Once your order has shipped, you will receive a confirmation email with tracking information, when available.
2. Shipping Rates and Delivery Timeframes
2.1 Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.
2.2 Estimated delivery times are as follows:
Domestic (U.S.) Shipping: 3–7 business days
International Shipping: Delivery times vary by destination
2.3 Delivery timeframes are estimates and may be impacted by carrier delays outside of our control.
3. Shipping Carriers
3.1 Aqua Engineering ships orders using trusted carriers such as:
3.2 Carrier selection may vary depending on the size and destination of the shipment.
4. Shipping Address Responsibility
4.1 Customers are responsible for providing an accurate and complete shipping address at checkout.
4.2 Aqua Engineering is not responsible for orders shipped to incorrectly entered or incomplete addresses.
4.3 If an order is returned due to an incorrect address, additional shipping charges may apply to reship the order.
5. Lost, Stolen, or Delayed Packages
5.1 If tracking information indicates that a package has been delivered but you have not received it, customers should first contact the shipping carrier directly.
5.2 Aqua Engineering is not responsible for lost or stolen packages once delivery has been confirmed by the carrier, but we will assist customers in filing claims when possible.
5.3 Shipping delays caused by carriers, weather, or other external events are outside of our control.
6. Damaged Shipments
6.1 If your order arrives damaged, please notify us within 48 hours of delivery.
6.2 We may request photographs of:
6.3 Depending on the situation, we will provide a replacement, repair, or refund in accordance with our return policy.
7. Customer Service
7.1 For shipping-related questions or concerns, please contact:
Aqua Engineering, LLC
Email: info@aquaco2.com
Note: This shipping policy is subject to change without prior notice. Please refer to the shipping policy posted on our website for the most up-to-date information.
Thank you for choosing Aqua Engineering. We appreciate your business and are committed to delivering a reliable customer experience.